1. Introduction
At Everglow, we help you create unforgettable moments with carefully selected recommendations. While we do not directly sell event services, we want to ensure a smooth and transparent experience for all our users. This policy outlines the conditions under which refunds or cancellations may apply.
2. General Refund Policy
Since Everglow offers curated recommendations and informational services, we generally do not provide refunds for the use of our platform. However, if you have purchased a consultation or premium planning service, the following conditions may apply.
3. Eligibility for Refunds
Refunds may be considered under the following circumstances:
✔ Unfulfilled Consultation Services: If you paid for a personalized consultation and the service was not delivered within the agreed timeframe.
✔ Billing Errors: If an incorrect charge was made due to a system error.
✔ Duplicate Transactions: If a payment was processed twice for the same service.
Everglow provides recommendations, not direct bookings. If you experience an issue with a third-party provider, you must contact them directly regarding their refund policies. We are not responsible for their refund decisions.
To request a refund, please contact us within 14 days of the transaction with the relevant payment details.
4. Non-Refundable Situations
We do not offer refunds for:
✔ Recommendations or guidance provided through our platform.
✔ Dissatisfaction with a third-party service. You should contact the service provider directly.
✔ Services that have already been delivered as agreed.
5. How to Request a Refund
To request a refund, follow these steps:
Email us at [email protected]
Provide your full name, email, and transaction receipt
Explain your refund request
Wait for our response within 5-7 business days
If approved, refunds will be processed using the original payment method.
6. Cancellations
If you have scheduled a consultation or paid service, cancellations must be made at least 24 hours in advance to be eligible for rescheduling. Late cancellations or missed appointments may not be eligible for a refund.
7. Contact Information
If you have any questions regarding our Return & Refund Policy, please contact us:
Address: 1 Hoe Ln, London, Enfield EN3 5SD, United Kingdo
Phone: +44 7849 879076
Email: [email protected]